At www.lookcare.com, the security and privacy of your personal data are of the highest importance to us. Pursuant to the Personal Data Protection Law No. 6698 (“KVKK”), we process your personal data in the capacity of “Data Controller” within the framework explained below and in accordance with the applicable legislation.
1. Data Controller
- Trade Name: iMiR Global Dış Ticaret Yönetim A.Ş.
- Address: Louis Vuitton Orjin Building - Abdi İpekçi Cd. Harbiye Mah. Bostan Sok. Inner Door No:5 No:15 / 34367 NİŞANTAŞI / ŞİŞLİ / ISTANBUL
- Website: www.lookcare.com
- E-mail: info@imirglobal.com
- Tax Office / No: Beyoğlu - 61307445522. Kişisel Verilerin İşlenme Amaçları
2. Purposes of Processing Personal Data
Your personal data are processed, primarily in order to fulfill our legal obligations arising from the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, in the following cases:
- Order and Delivery: To verify the identity of the shopper, carry out order processes and ensure delivery of the products.
- Legal Obligations: To manage invoicing and tax processes and respond to information requests from official authorities.
- Communication: To manage after-sales support (suggestions/complaints) processes and contact you when necessary.
- Service Quality: To analyze your shopping preferences in order to provide you with a better user experience and increase the security of our website.
- Marketing (If Approved): To send campaigns, discounts and new product announcements if your explicit consent is available.
Important Note (Special Category Data): Any special-category data you may share regarding baby health or food supplements (such as allergies or health history) are processed only for the purpose of recommending the right product to you and fulfilling legal requirements, with adequate technical safeguards in place.
3. Transfer of Personal Data
Your data may be transferred only to the extent necessary and in line with Articles 8 and 9 of the KVKK, for the purposes stated above, to the following parties:
- Logistics Companies: Your name, surname, phone number and address are shared with cargo companies for the delivery of your order.
- Payment Institutions: With the relevant banks and payment systems so that payment transactions can be completed securely.
- Official Authorities: With judicial or administrative authorities when there is a legal obligation.
- Service Providers: With software and server (hosting) companies that provide the infrastructure of our website.
4. Method of Data Collection and Legal Basis
Your data are collected, fully or partially by automated means, through our website via membership registration, shopping forms, contact forms or cookies.
- Legal Bases: “Establishment or performance of a contract,” “fulfillment of the legal obligation of the data controller,” and “the legitimate interests of the data controller, provided that this does not harm the fundamental rights and freedoms of the data subject.”
Retention Periods: Pursuant to Law No. 6563, commercial electronic communication consent records are retained for 1 year and dispatch records for 3 years. General accounting records and invoices are retained for 10 years.
5. Our Commitment to Data Security
www.lookcare.com undertakes to take the necessary technical (SSL certificate, data encryption, etc.) and administrative measures to prevent unauthorized access to, loss of or damage to your personal data.
6. Rights of the Data Subject (KVKK Article 11)
Under the law, you may apply to us at any time to:
- learn whether your data are being processed,
- request information if they have been processed,
- request deletion or correction of the data,
- request compensation for damage arising from unlawful processing of the data.
Application: You may send your requests to the above e-mail address from the e-mail registered in our system, or submit them in writing to our address.
