1. Parties
This Agreement has been signed between the following parties within the framework of the terms and conditions set out below.
1.1. Seller:
- Trade Name: iMiR Global Dış Ticaret Yönetim A.Ş.
- Mersis Number: 0613074455200018
- Address: Louis Vuitton Orjin Building, Abdi İpekçi Cd. Harbiye Mah. Bostan Sok. Inner Door No:5 No:15, 34367 NİŞANTAŞI / ŞİŞLİ / ISTANBUL
- E-mail Address: info@imirglobal.com
- Phone: +90 212 373 95 52
1.2. Buyer:
- Name-Surname / Title:
- Address:
- E-mail Address:
- Phone:
2. Product Subject to the Agreement
The type and kind, quantity, brand/model, color and sales price of the products are as stated.
- Payment Method:
- Delivery Address:
- Recipient:
- Invoice Address:
- Shipping Cost:3. Sözleşmenin Konusu
3. Subject of the Agreement
3.1. This Agreement has been drawn up in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. The parties acknowledge and declare that they know and understand the obligations and responsibilities arising from Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts under this Agreement. The subject of this Agreement is the determination of the rights and obligations of the Parties, pursuant to the provisions of the Law on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product, whose qualities and sales price including taxes, shipping and other expenses are specified, ordered electronically by the BUYER through the SELLER's website. The prices listed and announced on the website are sales prices. Announced prices and commitments remain valid until updated and changed. Campaign prices announced for a limited time remain valid until the end of the specified period, and campaign products are additionally limited to stocks.
4. General Provisions
4.1. The BUYER declares that the BUYER has read and been informed of the preliminary information regarding the essential qualities of the product subject to the agreement belonging to the SELLER, the sales price, payment method and delivery, and has given the necessary confirmation electronically.
4.2. The essential features of the product, such as model and color, are available on the website www.lookcare.com belonging to the SELLER. The BUYER may examine the features and visuals of the product on the website as long as the sale continues. Announced prices remain valid until updated.
If a campaign is organized by the seller, you may examine the basic features of the relevant product during the campaign period. The campaign is valid until the date specified.
4.3. The prices set out below are the sales price of the product including all taxes. Announced prices and undertakings remain valid until updated. Prices announced for a limited period remain valid until the end of the specified period.
The shipping fee is determined according to the total order amount and this matter is clearly shown in the BUYER's shopping basket during order creation. Unless otherwise stated in the basket, the shipping fee belongs to the BUYER.
In overseas deliveries, the shipping fee and any additional expenses that may arise (customs duties, import costs, etc.) belong to the BUYER. In such shipments, the shipping fee may vary according to the order amount and delivery address and may not be calculated in advance with certainty.
5. Delivery and Shipping Conditions
5.1. The product is delivered to the address specified by the BUYER during the order.
5.2. The SELLER delivers the product subject to the agreement to the BUYER or to the person/institution at the address indicated by the BUYER within the periods announced on the WEBSITE, provided that it does not exceed 30 (thirty) business days from the date the order reaches the SELLER. Extraordinary circumstances (weather conditions, interruption of transport, etc.) may extend this period.
The SELLER cannot be held responsible for the inability to deliver the ordered product to the BUYER due to any problems the cargo company may encounter during delivery to the BUYER.
5.3. In domestic sales, the shipping fee is added to the total order amount and, unless clearly stated otherwise on the WEBSITE, is paid by the SELLER and is not refunded. The SELLER is not obliged to accept the BUYER's request for delivery by a method other than the cargo company determined by the SELLER; if accepted, the additional cost and risk arising shall belong entirely to the BUYER.
The SELLER is not responsible for delays caused by the cargo company.
5.4. The BUYER is obliged to inspect the product before taking delivery. Dented, broken or package-torn/wet damaged products should not be accepted from the cargo company and a “Damage Assessment Report” must be prepared. Products accepted without a report are deemed to have been delivered intact and sound; in this case, responsibility passes entirely to the BUYER.
5.5. The SELLER cannot be held responsible if the product cannot be delivered due to the BUYER's incorrect or incomplete notification of the delivery address.
All damages arising from the BUYER's incomplete/incorrect declaration of the address, the BUYER's absence at the delivery address and/or refusal to accept delivery, the additional shipping costs incurred for these reasons and the return of the product to the SELLER due to the cargo company's storage period being exceeded belong to the BUYER.
5.6. In cases where it becomes impossible to fulfill the goods or services subject to the order (out of stock, supplier-related disruptions), the SELLER is obliged to notify the BUYER within 5 (five) days from the date the SELLER learns of this situation and to refund all collected payments, including delivery costs if any, within no later than 14 (fourteen) days. The SELLER cannot be held responsible for bank-related problems during the refund of the product price.
6. General Provisions
6.1. The BUYER declares that the BUYER has read and been informed on the website www.lookcare.com of the essential qualities of the product subject to the agreement, the sales price, payment method and the preliminary information regarding delivery, and has given the necessary confirmation electronically. By confirming this Preliminary Information electronically, the BUYER confirms that, before the conclusion of distance contracts, the BUYER has obtained the address, the essential characteristics of the ordered products, the price of the products including taxes, and the payment and delivery information that the SELLER must provide to the BUYER accurately and completely.
6.2. The SELLER is responsible for delivering the product subject to the agreement in sound and complete condition, in accordance with the qualifications specified in the order and, if any, with warranty documents and user manuals.
6.3. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining the BUYER's explicit approval before the period of performance arising from the contract expires.
6.4. Electronic confirmation of this Preliminary Information Form is mandatory for delivery of the product. If, for any reason, the product price is not paid or is cancelled in bank records, the SELLER shall be deemed released from the obligation to deliver the product.
6.5. If, after delivery of the product, the credit card belonging to the BUYER is used unjustly or unlawfully by unauthorized persons in a manner not caused by the BUYER's fault and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, transportation costs belong to the BUYER.
6.6. If the BUYER cancels the order, the amount paid shall be paid back to the BUYER in cash and in one lump sum within 14 days. In payments made by credit card, the product amount is refunded to the relevant bank within 14 days after the order is cancelled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its refund to the bank is entirely related to the bank transaction process, the BUYER already accepts that it will not be possible for the SELLER to intervene in any way in possible delays and that it may take an average of 2 to 3 weeks for the amount refunded by the SELLER to the credit card to be reflected by the bank in the BUYER's account.
7. Right of Withdrawal
7.1. The BUYER has the right to withdraw, without stating any reason, within 14 (fourteen) days from the delivery of the product subject to the agreement to the BUYER or to the person/institution at the address indicated by the BUYER. By establishing this Agreement, the BUYER accepts in advance that the BUYER has been informed about the right of withdrawal. In order to exercise the right of withdrawal, written notification must be sent to the contact information of the SELLER stated above within the 14 (fourteen)-day period, and the product must not be among the products for which the right of withdrawal cannot be exercised, must in no way have been used, must have no reason to be considered used and must be of a nature that can be offered for resale by the SELLER.
In distance contracts regarding the provision of services, this period starts on the date of signature of the contract. Before the end of the withdrawal period, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the consumer's approval. Expenses arising from the exercise of the right of withdrawal belong to the BUYER. In case this right is exercised;
a) The invoice of the product delivered to the 3rd person or to the BUYER (if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution while returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)
b) In the event of exercise of the right of withdrawal, the BUYER must return the products to be returned to the SELLER in complete and undamaged condition together with the box, packaging, label, standard accessories, if any, and invoice within 3 (three) days from the date on which the BUYER directed the notification of exercising the right of withdrawal. Otherwise, the right of withdrawal shall be deemed not to have been exercised.
c) The SELLER is obliged to refund the collected payments within 14 (fourteen) days from the date the returned product is delivered to the SELLER, in a manner appropriate to the payment instrument used by the BUYER when purchasing the product.
d) If there is a decrease in the value of the goods due to a reason arising from the BUYER's fault, or if return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER in proportion to the fault. The SELLER reserves the right not to accept the return of the product.
e) If the campaign limit amount arranged by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is cancelled.
f) The shipping cost paid while sending the product returned due to the right of withdrawal back to the seller shall be borne by the BUYER.
g) In the event of return, the SELLER does not refund the shipping charge collected from the BUYER while selling the product.
7.2. The shipping cost of the product returned by exercising the right of withdrawal within the period shall be borne by the BUYER.
7.3. Except for cases where the BUYER exercises the right of withdrawal and other rights arising from the law, the return of any product or its exchange with another product is not possible.
8. Products for Which the Right of Withdrawal Cannot Be Exercised
8.1. Products specially prepared or designed in line with the BUYER's wishes or personal needs,
8.2. Products for which any change or addition has been made to the original size or design in line with the BUYER's request,
8.3. Contracts concerning the delivery of goods whose protective elements such as packaging, tape, seal or package have been opened after delivery and whose return is not suitable in terms of health and hygiene. Children's beds are among the products covered by this article.
8.4. Contracts concerning goods that are mixed with other products after delivery and cannot be separated by nature.
8.5. Contracts concerning books, digital content and computer consumables presented in tangible medium if protective elements such as packaging, tape, seal or package have been opened after delivery of the goods.
8.6. Contracts concerning services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
8.7. Contracts concerning services whose performance has begun with the consumer's approval before the withdrawal period expires.
8.8. The right of withdrawal cannot be exercised for products that cannot be resold.
9. Default of the Debtor
9.1. In case the BUYER defaults, the BUYER agrees to pay the damages and losses of the SELLER arising from the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER shall not be obliged to compensate any damages and losses.
10. Privacy and Cookies
10.1. The BUYER acknowledges that the BUYER has been informed about the cookies used for the security of the transactions carried out on the SITE and for improving user experience. Detailed information regarding cookie management and data processing processes is regulated in the “Cookie Policy” and the “KVKK Clarification Text” on the SITE.
10.2. Technical cookies used to preserve the products in the BUYER's basket and to ensure that the order form is filled in correctly are mandatory for the performance of this agreement.
11. Competent Court
11.1. In the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where the BUYER resides are authorized up to the value announced by the Ministry of Industry and Trade.
11.2. Regarding complaints and objections, the SELLER may apply to the consumer arbitration committee in the place where the goods or services were purchased or where the BUYER resides within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Türkiye every year in December, or to the Consumer Court subject to the requirement of applying to mediation before filing a lawsuit pursuant to Article 73/A of the Law.
12. Warranty Conditions
12.1. Unless otherwise stated, all products are under the warranty of the manufacturer companies. In order for the warranty conditions to be valid, please check the product during cargo delivery. If you see any damage, do not receive the product and have a report drawn up. Changes made on the product, deformation of the product or deterioration of its original design are outside the scope of the warranty.
13. Product Return and Exchange Conditions
13.1. If the BUYER claims that the delivered product is defective, the BUYER is obliged to notify the SELLER within 3 days.
13.2. If the defective product is identified, replacement is made first; if replacement is not possible, other rights under Law No. 6502 are reserved.
13.2. It is a condition that the products be unused, unopened and that their hygienic integrity not be impaired. Baby products whose packaging has been opened, which have been used or which have lost their re-saleability in terms of hygiene are not returned or exchanged.
13.4. The SELLER is not responsible for defects arising from misuse.
13.5. The provisions of Law No. 6502 do not apply to commercial purchases.
14. Entry into Force
14.1. In the event that the payment for the order placed through the SITE is realized, the BUYER shall be deemed to have accepted all the terms of this Agreement.
This Agreement consists of 14 (fourteen) main articles and has been concluded electronically between the Parties in 1 (one) copy. The customer may access a copy of the Agreement at www.lookcare.com.
